Refund policy

Return Policy

ICECO only accepts returns for defective or shipping-damaged products. We do not accept returns for reasons such as a change of mind or buyer’s remorse.

You have 30 days after receiving your item to request a return if the product is defective, damaged during shipping, or if you received the wrong item.

Eligibility for Returns

To be eligible for a return, the item must:

• Be in the same condition as received, unused, and in its original packaging

• Include the receipt or proof of purchase

• Be confirmed as defective or shipping-damaged by our support team

If your return is approved, we will provide a return shipping label along with instructions on how to send the item back. Items sent without prior return approval will not be accepted.

The cost of the prepaid return label will be deducted from the total refund of the order.

For return inquiries, please contact sales@iceco-us.com.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged during shipping, or incorrect, contact support@iceco-us.com immediately so we can assess the issue and resolve it.

Exchanges

ICECO does not offer exchange services.

Refunds

Once we receive and inspect the returned item, we will notify you of the refund approval status. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact info@iceco-us.com.